Refund policy

Berlink Return & Refund Policy

At Berlink, we want you to be completely satisfied with your watch. If for any reason you're not, we've made our return and refund process simple and straightforward.

30-Day Satisfaction Guarantee

You have 30 calendar days from the date you receive your watch to initiate a return. To be eligible for a return, your Berlink watch must be:

  • In the same condition that you received it.
  • Unworn, unused, and with all original tags, protective films, and packaging intact.
  • Accompanied by proof of purchase (your order confirmation or receipt).

Please note that watches showing signs of wear or damage will not be accepted for return, unless the damage occurred during transit as detailed below.

How to Initiate a Return

To start a return, please contact our customer support team at berlinkoriginal@gmail.com. Provide your order number and the reason for your return. Our team will guide you through the process and provide you with return instructions.

Shipping Your Return

You will be responsible for paying for your own shipping costs for returning your item, unless the item is being returned due to damage incurred during transit or a manufacturing defect. Shipping costs for non-damaged returns are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Once we receive and inspect your returned watch, we will send you an email to notify you that we have received your item. We will also inform you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (typically 5-10 business days, depending on your bank or payment provider).

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at berlinkoriginal@gmail.com.

Damaged or Defective Items (Including Damage During Transit)

We take great care in packaging your Berlink watch to ensure it arrives in perfect condition. However, in the rare event that your watch arrives damaged or is defective, or if it sustained damage during transit, please contact us immediately at berlinkoriginal@gmail.com within 48 hours of delivery.

  • To help us resolve the issue quickly, please include:
  • Your order number.
  • A clear description of the damage or defect.

Photos of the damaged item and, if applicable, photos of the damaged packaging (inner and outer box). This is crucial for us to process a claim with the shipping carrier.

Upon receiving your notification and evidence, we will assess the issue and arrange for a replacement or a full refund, including original shipping costs, if applicable. We may also provide a pre-paid return label for you to send the damaged item back to us, at our discretion.

Questions?

If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:

  • Email: berlinkoriginal@gmail.com

  • Company Address: Geneve Corporation Sdn Bhd 2, Jalan SBC 8, Taman Sri Batu Caves, 68100 Batu Caves, Selangor, Malaysia.